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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
322 ratings and 158 comments received in the last 90 days.
03 November 2024
Welcoming, professional and friendly. Theo Runham was amazing.
29 October 2024
Very positive experience. Welcoming atmosphere and all staff happy to chat.
28 October 2024
Nothing was to much trouble for my sales representative (Darren Nicholas). Always kept me informed and went the extra mile
28 October 2024
I am informed that there are two blemishes on the paint on the roof which will be sorted if i take the car in next week. I think that this should have been sorted before i collected the car even if it meant delaying
22 October 2024
I was kept informed and handover was managed very professionally
12 October 2024
Only one small comment, the room where the car was presented was a bit small.
07 October 2024
Excellent throughout the process.
06 October 2024
Very pleased with the car and we had lots of help with setting it up.
06 October 2024
Very efficient reception and sales staff and excitement show room
04 October 2024
Matt Clear made the buying process and extremely easy. He was highly professional
30 September 2024
Very satisfied, all round efficiency. The only downfall was long wait for delivery as BMW would not release the car because of a fault in the boot, it took four months to get the part. That, of course, was not the fault of the salesman or the garage.
24 September 2024
Excellent customer service
22 September 2024
Very pleasant reception. Sensible and logical explanations given. Friendly and pleasant staff.
17 September 2024
Darren Nicholls always takes great care of us. He keeps us updated with new cars which resulted in us buying the new X2. He is always interested in us as people and not just chasing a sale. Very professional but friendly and takes great pride.
15 September 2024
Open and honest , not pushy and professional
14 September 2024
The whole process was extremely smooth. From purchasing the car to collecting the car, Theo was extremely accommodative and continuously kept me informed of the stages in the process.
12 September 2024
From our initial enquiries with Jamie, to final order and collection with Matt (& Billy who gave us the tour of our new car), we couldn't have been looked after any better. Very professional and knowledgeable.
09 September 2024
The sales assistant, Grace, was brilliant from start to finish.
05 September 2024
Kept informed the whole way and accommodated all my requests
05 September 2024
Fantastic service from Theo as always. He can never do enough to help. I never felt pressured in to anything. Delivery was exceptionally smooth and enjoyable
04 September 2024
Helpful from start to finish.
04 September 2024
No faults
03 September 2024
All as promised
28 August 2024
Kept us updated with the delivery and collection. Very helpful.
21 August 2024
Jardine BMW Bury St Edmonds are excellent always have a great experience in both sales and service departments
13 November 2024
Car cleaning joy
11 November 2024
Updates would've been good.
23 October 2024
Unnecessary additional work identified. Request to investigate squeak not followed up.
21 October 2024
I was unable to select a waiting appointment using the new online booking system (which is a complaint to Stratstone!), but after moaning to your staff, they were able to push my car through the workshop so I did not have to wait all day.
21 October 2024
Car was in for a recall. Work done quickly
21 October 2024
Great service all round.
20 October 2024
There was a problem, was rectified quickly and efficiently to beyond my expectations. Thank you
19 October 2024
Car ready on time, clean and all works completed with a full explanation of teh work when paying the bill
18 October 2024
Everything was done quickly and efficiently and the car was cleaned as well
16 October 2024
Job done in very quick time
15 October 2024
The whole process was slick including the video report
15 October 2024
Very helpful staff
15 October 2024
Tammy looked after me well
14 October 2024
The communication was good to make me aware what was happening with my car and Ben was very helpful assisting me with questions I had regarding options with my car
14 October 2024
Timely and efficient service
14 October 2024
Recently took car in with software fault and they took in straight away so I was on way again within an hour!
14 October 2024
Great service
13 October 2024
The broken part was fixed on the mirror but the outer casing had a mark on it where the mirror was hit by another car. A bit of t-cut would have removed the mark but they didn't bother to clean it
12 October 2024
Friendly, despite staff being stretched.
12 October 2024
This car was recalled for theEGR cooler which was faulty. The team were running late so we had no shampoo and valet.
11 October 2024
Great job and the car arrived back impressively clean and polished
10 October 2024
Superb service , every one at the centre that I dealt with were so kind, courteous and efficient. Soevial mention for Darren in Sales and Ben Carpenter in the Service Department who went to great lengths to provide the best customer experience!!
10 October 2024
Tammie was brilliant and handled a slightly complicated situation with professionalism, good humour and patience. Unusually, I also meet the service engineer Lee who clearly knew his job and was equally friendly and helpful. Well done to both.
10 October 2024
Great service no hassle
09 October 2024
Prompt professional sevice
08 October 2024
Very much appreciated having a 'while-you-wait' appointment for this recall. Work was completed in less time than expected and a general car-health check was included.
06 October 2024
There was no-one on the front desk when I arrived to drop off and collect. When I picked up the car, the representative took payment and said goodbye. There was no discussion about any of the amber warnings that were identified on the paperwork.
06 October 2024
Again always good prompt service
06 October 2024
They answer all questions put to them and stick to the answer
05 October 2024
Straight forward and friendly, and the work was completed without any problems or delays.
04 October 2024
Excellent customer service. Always great!
02 October 2024
Obviously your staff are fully trained in all aspects of customer service and they are highly motivated to provide an excellent service
02 October 2024
Was dealt with professionally and very helpful in dealing with the warranty company
01 October 2024
Service performed as scheduled
30 September 2024
I was met by the service advisor when I dropped my car off and my car was ready to collect at the arranged time.
30 September 2024
Good communication during after the work on the car.
30 September 2024
Appointment on time pleasant atmosphere helpful staff
30 September 2024
100%. I would recommend them to anyone
30 September 2024
Excellent service and everything was handled professionally, best car dealership service I have ever received.
29 September 2024
Easy to arrange. Helpful staff
29 September 2024
The service team go out of their way to be helpful and supportive. Everything is explained fully before and after work is done. I have complete trust that they do any work that needs to be done to the highest standard.
29 September 2024
Ben kept me informed every step of the way.
29 September 2024
Great service as usual from Dan and the Team.
29 September 2024
The person who dealt with me was very kind and considerate during a very emotional time for me and got everything sorted very quickly
29 September 2024
Happy with the service the car was cleaned free of charge very good
28 September 2024
Friendly staff and helpful
28 September 2024
Friendly, courteous attentive and very efficient.
27 September 2024
I recently had a problem and it was resolved the next day .
27 September 2024
Very please.
27 September 2024
Excellent service.
24 September 2024
All good with service and able to get a lift into town while car was being serviced which is important as I am an hour away
23 September 2024
Very happy with work done on car and the wash.
23 September 2024
problem was solved
23 September 2024
My experience with the service reception was very disappointing and it is only because of the assistance given by Sam that prevented me awarding a dissatisfied rating.
23 September 2024
Nothing to fault. Tammie (who liaised between me and the workshop) knew exactly where her knowledge stopped and obtained good further guidance, so I knew exactly where I stood - that is good service.
23 September 2024
Nothing to report
23 September 2024
Friendly staff with an area for me to work whilst I waited.
23 September 2024
James and his team are very friendly and efficient.
23 September 2024
Very polite helpful staff
22 September 2024
My mot and service appointment was cancelled on the Saturday with no notification to myself .Also I had to take time off work later that week as my MOT expired the week end Poor planning and no explanation and no apology to myself
22 September 2024
Very satisfied with Jardine , particularly because I used to go to Norwich for the servicing of my BMW but found Jardine customer service a lot better, in particular Ben who is in charge of the service department and find him very good , well done
21 September 2024
Staff very polite and helpful
20 September 2024
Great work
19 September 2024
Quick, hassle free, friendly service
19 September 2024
I can't fault the service at Jardine bury st Edmund's. A warm welcome the moment you walk in and so helpful all the way through
18 September 2024
Great staff and nice waiting area
17 September 2024
Although the insurance took some to be confirmed the lady who looked after me was lovely and kept me informed. She was very honest and efficient.
17 September 2024
I am so happy and ??% satisfied. So dedicated and highly professional team.
17 September 2024
Good service provided with recall, even have my car a quick clean
16 September 2024
Checked in quickly in the morning and advised early of the car being ready to collect and then Ben handed the keys over and sorted my invoice quickly
16 September 2024
I was welcomed and dealt with straight away. My car service was booked in and I was given a time for collecting the car later that day.
16 September 2024
Service provided was professional and punctual, as expected.
15 September 2024
Job carried out quickly and efficiently
14 September 2024
Superb staff
12 September 2024
1. Online check in doesn't talk to booth check in at reception. Same info had to be inputted twice and Receptionist tried to help, when help was not sought - it prolonged the time needed to drop off the vehicle. 2. Pick up not efficient either.
11 September 2024
good communication, friendly people and a car park i can actually park my car in (I previously used the Camborne BMW garage where parking is terrible).
11 September 2024
great service from start to finish
11 September 2024
Never any problems
10 September 2024
APART FROM THE PRICE I WAS SATISFIED
10 September 2024
Staff have been very helpful and dealt very professionally.
10 September 2024
Very helpful with apps and great service.
10 September 2024
Work completed on time
10 September 2024
On this occasion I was disappointed as stated above. However, I have always been extremely satisfied with the service received in the past as a customer of approximately 5 years.
09 September 2024
Good service, customer care & communication. Politeness. Prompt and clear video updates.
09 September 2024
Perfect as always
09 September 2024
Services always completed to my satisfaction . In fact my car was bought new from there thirteen years ago and has always been serviced there so am proud to have a full bmw service history on my car .
09 September 2024
Great communication throughout, friendly approachable staff, and the problem on the car got fixed with no fuss
09 September 2024
Pete was great, kept me informed and offered all of my options clearly without any pressure. The booking process also done with Pete was easy. It was all just as simple as it should be.
09 September 2024
friendly
09 September 2024
Great service, non nonsense, simple experience
09 September 2024
Pleasant staff. We were offered a lift into town, and back, while the work was done. Videos helped us to see the issues found. The glass on one light shattered during cleaning. A free replacement was organised and the car delivered back the next day
09 September 2024
Efficiency services
09 September 2024
Staff were very supportive of my requests re timescales to book in and collect my car as I left the booking late having forgotten the MOT was due on the particular car ( as we have 3 BMW s) All very efficient even with the video and update
08 September 2024
Video and document provision on state of vehicle.
07 September 2024
I've have previously received poor service by a different BMW outlet so wanted to try Jardine even though it's 30mins further
07 September 2024
I've only dropped a point because my car was washed when I asked for it not to be. This was much better service than at any other dealership I have been to
07 September 2024
A bit complicated process for a recall fix. Lots of up selling which we did not need. Communication very good
06 September 2024
Everything was done as required very efficiently and I was well looked after whilst there.
05 September 2024
Booking efficient, work carried out on time. Very helpful "genius". Overall much happier with you than my previous Norwich dealer.
04 September 2024
As above
04 September 2024
reasonably fast, well informed of service executed and treated politely and friendly
04 September 2024
They kindly disconnected the front parking sensors, as they haven't worked properly since I bought the car. But then I've noticed that one of the sensor caps is missing from the bumper? I phoned about it but heard nothing back?
02 September 2024
Coffee ??
02 September 2024
Only booked in for an MOT. So I said I would wait. Got told it would be an hour 3 hours later I got my car back. I just wasn't expecting to waste a day sitting in a garage
02 September 2024
Everything explained and sorted
02 September 2024
Efficiency
02 September 2024
Just one issue, see last text box.
01 September 2024
Bury St Edmunds team are the best
31 August 2024
James and tammy Are a brilliant asset to bmw bury st Edmund's Although price is very high for an item that shouldn't fail
30 August 2024
I booked my service on the BMW app with my desired Jardine garage of choice, Once I booked the appointment I received a phone call to confirm my booking.
29 August 2024
Well looked after by the staff here at Jardine and all the cars work well.
29 August 2024
Jardines offered a number of service options which my previous BMW service centre in Aberdeen did not. Took my wife and I into town and picked us up again 2 hours later. Great service.
29 August 2024
Had an appointment that I needed transport and this was arranged at very short notice for me, excellent!
28 August 2024
Very good
28 August 2024
Very efficient
27 August 2024
All went to plan
27 August 2024
Enjoyable environment to wait whilst car being MOTd
26 August 2024
Staff very welcoming and very professional
26 August 2024
Just didn't go that extra mile for me!
26 August 2024
Really satisfied, tyres was sourced in end which meant car could be fixed same day.
26 August 2024
No issues all staff polite and friendly
26 August 2024
Straightforward
26 August 2024
All to plan.
25 August 2024
Because I thoroughly enjoyed the loaner car. As it was a totally different experience.
24 August 2024
Polite staff, very good coffe as all bmw and bmw motorrad garages are , and very good service
24 August 2024
Professional reception staff and excellent showroom Pleasant and comfortable waiting area Complimentary drinks available Clean toilets All ok
24 August 2024
As above, just great customer service
23 August 2024
Although there was a misunderstanding about me waiting with the car the service advisors addressed this and their customer service was better than expected.
22 August 2024
I was not unsatified with the diagnosis on the lighting issue which still remains a problem
22 August 2024
All was great
21 August 2024
The repair took a lot longer than I would have expected but they managed to rectify the fault with my vehicle.
21 August 2024
Extremely helpful
03 November 2024
Matt Clear has been extremely helpful throughout the entire process, always happy to answer questions and always came back promptly. He made us feel like valued customers and that goes a long way.