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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
306 ratings and 143 comments received in the last 90 days.
30 December 2024
Knowledgeable and friendly staff.
19 December 2024
Darren was excellent
17 December 2024
I was very satisfied.
16 December 2024
Very smooth sale
11 December 2024
Just an enjoyable and informative process
08 December 2024
Very professional
05 December 2024
Theo was fantastic great guy to deal with and made the process real smooth
28 November 2024
Delayed delivery
27 November 2024
Initial issues with delivery date caused by moving car from one dealership to another. Dan Tomlin did everything he could to resolve this problem.
27 November 2024
I didn't hit it off with the sales girl, as a result of this I dealt with the sales manager who, in fairness was understanding and very good. The handover guy was also good and did what he needed to do efficiently.
26 November 2024
Excellent customer service from Theo Runham and the team.
24 November 2024
Totally satisfied and kept perfectly informed throughout
23 November 2024
Smooth process
17 November 2024
Sales went over and above what I have experienced in the past Really pleased
03 November 2024
Matt Clear has been extremely helpful throughout the entire process, always happy to answer questions and always came back promptly. He made us feel like valued customers and that goes a long way.
03 November 2024
Welcoming, professional and friendly. Theo Runham was amazing.
29 October 2024
Very positive experience. Welcoming atmosphere and all staff happy to chat.
28 October 2024
Nothing was to much trouble for my sales representative (Darren Nicholas). Always kept me informed and went the extra mile
28 October 2024
I am informed that there are two blemishes on the paint on the roof which will be sorted if i take the car in next week. I think that this should have been sorted before i collected the car even if it meant delaying
22 October 2024
I was kept informed and handover was managed very professionally
09 January 2025
All good
09 January 2025
Nothing was too much trouble
08 January 2025
Nothing to complain about
08 January 2025
Service experience was fine.
05 January 2025
Efficient and easy
03 January 2025
Courtesy call or checking in service online, time given on completion with phone call. Very helpful and easy to deal with.
02 January 2025
Greeting on arrival and back to collect car from guy on main desk was a bit casual- when I walked to desk and smiled he said yes? Drop off or collect? and I had only been gone 2 hours so I thought he would have remembered me.
02 January 2025
Rosa was excellent in dealing with the service
02 January 2025
Five stars for the actual service and customer support at the actual garage. No stars for your telephone booking system which is a disgrace and manned by complete novices. It also lacks sufficient choices (I called to amend my booking but there is no
02 January 2025
Speed of repair, vfm & excellent communication
01 January 2025
Cheaper than original quote, no fuss, straight in and work completed
01 January 2025
Service was quick but no valet and clean
30 December 2024
Good, nice friendly people.
30 December 2024
Good comms and freindly staff
30 December 2024
Brake Fluid leak on M25 leaving me with No brakes.
29 December 2024
Great experience from start to finish.
26 December 2024
Dropped off and collected my car at time agreed thanks.
25 December 2024
The service was great, they even clean my car inside and out that is a awesome thing to do THANKS ??
25 December 2024
Ben and Cris were very helpful
23 December 2024
Telephone answering a bit of a problem
23 December 2024
Polite and very helpful
22 December 2024
Service booked in August for December 24 based on your BMW advice. On arrival was told that service was not needed. Drove 25 miles home and there warnings that a service was overdue and micro filters needed replacement in one week; exhaust flag not
22 December 2024
BMW Bury St Edmunds dealership are now refusing to take the car back and not willing to refund my £9000. I'm so disappointed as I really thought I was in safe hands.
21 December 2024
Communication was very good, polite and informative.Timings were as discussed.Cost was acceptable. The courtesy car wash was very disappointing.Parts of the rear of the car, wheels & front wing were not cleaned. The vacuum cleaning was poor.
20 December 2024
Tammie was knowledgeable, well prepared and professional. She was able to get the repair done at a very busy time of the year, thank you.
20 December 2024
Booked Service under Service Plan and also booking Wheel refurbishment but this was not carried out.
20 December 2024
Ben ensured that when there was a problem with the car's MOT, it was resolved quickly. He worked with me to ensure a resolution to the issue.
20 December 2024
Exceptional service from Ben dealing with issue arising from service and sorting out arrangements
19 December 2024
Really satisfied, great team, very attentive and so helpful.
19 December 2024
All the staff that I spoke to were able to answer pleasantly.
18 December 2024
All staff were extremely helpful & professional, from the initial booking to collection it was faultless.
18 December 2024
Average - Nothing special - Didn't even bother to clean the car.
18 December 2024
You did was was asked , cannot ask more than that
18 December 2024
It's always been excellent service.
16 December 2024
tammie is excellent
16 December 2024
From start to finish outstanding customer service that's why I will always use you guys when need.
14 December 2024
As soon as my salesman was aware of my just out of Warrenty problem, he got to work behind the scenes. As ever, Bury BMW are great to deal with, professional and it really feels like they try their very best to make the customer experience excellent.
14 December 2024
Very satisfied.This is my third car purchased from this showroom.
13 December 2024
Always professional
13 December 2024
Plug in diagnostic £150 !!! 20 minutes ? Ridiculous
13 December 2024
Excellent service, a warm welcome when I arrived, the procedure was explained to me, plus the cost, I was driven to Bury St Edmunds and collected from there when my car was ready.
13 December 2024
As above
13 December 2024
Thorough investigation revealed no problem with the car.
13 December 2024
..
13 December 2024
Not 5 star due to the courtesy car situation and the fact that I am Mr Delisa not Delina despite me saying this several times during my visit.
13 December 2024
I had had bad experiences previously at Cambourne BMW, which had prevented me from taking my BMWs to a main BMW dealer since and made me seek out independant specialists ever since. Overall I had a positive experience at Stratstone Bury St Edmunds.
13 December 2024
Took roughly time I was qted.
13 December 2024
Efficient and friendly service
13 December 2024
Nu good job
13 December 2024
Had a recall from BMW. Stratstone Bury St Edmunds provided me with an amazing service and experience, free car wash and health report. Thank you Chris and all at the center.
13 December 2024
Compared to my experience last year (2023, 5-star) the service experience was much worse. I did not receive the usual video inspection from a mechanic and there was no printed vehicle health check included this year (I did receive last year).
12 December 2024
The winter health check was not fully completed. Tyre tread depth was not recorded, which is especially important at this time of year.
12 December 2024
Easy and efficient, with a great team.
11 December 2024
A very professional service although I didn't receive the promised video of my card heslth check
11 December 2024
All round good service. Staff all very professional from the moment I visited. Went out the way to make my experience easy for me. Very satisfied.
11 December 2024
I had to stay whilst my service was happening and was made very comfortable waiting
10 December 2024
Professional and friendly service.
10 December 2024
The last engine oil service took way too long. I was asked what time I'd like to collect the car; having dropped it at the garage at 10am and requested 3:30pm. I was told 3pm would be possible and agreed this was even better. However, I received no c
09 December 2024
People at Stratstone Bury St Edmunds were very helpful and knowledgeable. Though a very minor issue in that car had some splashes of mud up one side after the wash. But may not have realised as it was a dark and the weather was unpleasant.
09 December 2024
very pleasant staff and good service. Lift to collect vehicle appreciated. Would have been a lot simpler if garage had been able to replace tyres as needed and only did one part of necessary service (another service is now showing as due)
08 December 2024
Should I have had a visual report via a video?
08 December 2024
Not at all satisfied, The service was incomplete and it was rushed,my car was not even washed or cleaned
07 December 2024
Brilliant service and kept me informed . Once again issue with the loan car but instead of me sitting around for a long time to get it resolved the guy sorted it immediately. Can't fault the service at all , thank you
07 December 2024
It feels more safe.
06 December 2024
Completed earlier than expected ??
06 December 2024
Friendly and efficient service
06 December 2024
As part of the discounted offer for older cars, quality service and good pricing.
03 December 2024
Very good, Jasmine and Ben (I think is their names) are always very happy and friendly. Always kept up to date with what's happening with me car.
02 December 2024
Fault message came up re driver restraint and driver seat settings needing reconfiguration. Managed to get the car in promptly. However, within 5 days error message showing again so having to go back in! So not as satisfied as would usually have been
02 December 2024
Very high standard and competent.
01 December 2024
As usual the staff at the garage where great and help full
01 December 2024
Was rather slow and the car wasn't washed particularly well, but other than than it was ok
29 November 2024
Adapted to my needs and timeframe as I had my 10 month old with me.
29 November 2024
Always good, friendly service,
28 November 2024
I would have usually received a vehicle health check with every visit, but did not on this ocassion.
28 November 2024
Rosa was excellent throughout and is a real credit to your company/dealership network.
27 November 2024
I was told that one of my tyres was nearly illegal - when I took it to be changed yesterday I was told it was perfectly fine and didn't need to be changed.
27 November 2024
Satisfied
27 November 2024
The brake fluid and MOT were done quickly efficiently.
27 November 2024
No problems
27 November 2024
Great service team led by Sam Farrington, listened careful to all my requirements provided these instructions to the workshop. As usual top quality & informative work carried out by the excellent Damion Marchant. Super team!
27 November 2024
I had the earliest appointment with a confirmed completion time of one hour. My vehicle was still parked in the same place after 25 minutes, maybe longer. After 95 minutes I checked the situation and only then was the car apparently ready.
27 November 2024
Very good personal service. Thank you.
27 November 2024
Good service and assistance.
27 November 2024
Service from the office was excellent
27 November 2024
Poor
27 November 2024
Very professional.
27 November 2024
Awesome products and professional service
27 November 2024
BEN CARPENTER WENT OVER AND ABOVE EXPECTATIONS
27 November 2024
Car cleaned and seems better than pre service
26 November 2024
Because I got what was promised
25 November 2024
Professional, customer caring and they honoured what they promised.
25 November 2024
No problems whatsoever
24 November 2024
Did not receive complimentary car wash.
24 November 2024
no problems from start to finish.
23 November 2024
Difficult process to start with but evetually fine. Please employ more peole to answer phones.it is dreadful. Call center not the answer. Equally some staff are nit helpful about passing you throught person already dealing with your car
22 November 2024
The service crew went above and beyond the service that I had considered the norm from other dealerships. Tammie was excellent.
22 November 2024
Car in for recall not a service
22 November 2024
I've been a long standing customer and understand how the branch operates. I was told that I cannot have assistance to get to work and must find my own way back.
22 November 2024
I explained in my answer above the various retrograde service practices introduced since Stratstone acquired Jardine.
22 November 2024
Service and communication was good, as it usually has been, and the car continues to be great.
22 November 2024
Service staff worked hard to help with this delay, but it was frustrating for them and me!
22 November 2024
Helpful and informative
22 November 2024
Great service, very accommodating
22 November 2024
initial problem booking in, got problem sorted quickly, kept informed, job was invoiced fine, car cleaned, struggled to find car in car park
22 November 2024
Service was great .. it's a pitty the app where I booked my service seems to be not connected to the Bury systems as I booked and got confirmation of a pm slot but the Bury team expected my car at 9 am
19 November 2024
No problems, all done as expected.
18 November 2024
Helpful , informative staff
18 November 2024
Polite, helpful, courtesy car provided which was so important. Didn't provide a valuation though which was offered, when I asked I was told they'd get back to me, never did.
18 November 2024
Warm welcome, courteous, professional service and worked to deadline. Impressed.
18 November 2024
Service was excellent but charges were high.
18 November 2024
Sorted out everything
18 November 2024
Kept me informed and repaired my car very quickly
13 November 2024
Car cleaning joy
11 November 2024
Updates would've been good.
23 October 2024
Unnecessary additional work identified. Request to investigate squeak not followed up.
21 October 2024
Car was in for a recall. Work done quickly
21 October 2024
I was unable to select a waiting appointment using the new online booking system (which is a complaint to Stratstone!), but after moaning to your staff, they were able to push my car through the workshop so I did not have to wait all day.
21 October 2024
Great service all round.
20 October 2024
There was a problem, was rectified quickly and efficiently to beyond my expectations. Thank you
19 October 2024
Car ready on time, clean and all works completed with a full explanation of teh work when paying the bill
18 October 2024
Everything was done quickly and efficiently and the car was cleaned as well
03 January 2025
The handover was not a lengthy one but all documents were fully explained, all car features and controls were gone through so I could understand them and the offer of calling back was really useful.