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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
345 ratings and 178 comments received in the last 90 days.
01 May 2025
Very welcoming and professional service made the buying process stress free.
01 May 2025
very professional Matt Clear excellent sales person
28 April 2025
My having a US license was known from the beginning. Addressing the issues this presented could have been dealt with in the 2 months we waited for the car to be delivered instead of at the end, which caused further delays.
21 April 2025
Matt Clear v helpful
10 April 2025
Nothing was an issue
05 April 2025
Tom was friendly, knowledgeable, not pushy and easy to chat with. Enjoyable purchase experience.
04 April 2025
As above..
02 April 2025
Because I was satisfied with the BMW Centre.
02 April 2025
good and professional service
31 March 2025
Everything was handled quietly and efficiently to my complete satisfaction. I have had several cars from you and my dealer is well aware of the things that I need extra assistance with, and ensures I am happy and understanding before I leave.
31 March 2025
Not helped initially by the recall of the nearly new bmw I was going to buy
30 March 2025
Delivery as promised.
30 March 2025
Theo listened to what I wanted and delivered
28 March 2025
I have always dealt with the same people at Bury St Edmunds Stratstone dealership. They always make me feel comfortable and never push me into any deals that I show any signs of being uncomfortable with.
28 March 2025
Very happy indeed
27 March 2025
It was easy
27 March 2025
The car was prepared superbly and the handover was carried out diligently and professionally
25 March 2025
Helpful guiding me through options in purchase and explaining features on purchase.
24 March 2025
The only thing was the delivery date was moved twice which was disappointing
23 March 2025
The whole process was very good
23 March 2025
Fantastic customed service from Darren Nicholas from the very start, the process of ordering my new X5 to hand over was seamless
22 March 2025
We have purchased our cars from Darren Nicholas for the last 20 years. His customer service is outstanding.
14 March 2025
The team are very professional
12 March 2025
I get excellent service from my local dealership.
12 March 2025
Completely Satisfied and happy with my purchase definitely has put a smile on my face every day.
07 March 2025
Tom was very kind and explained everything that I needed to know.
07 March 2025
Nothing was too much trouble
06 March 2025
Darren is always professional & friendly. He will always take the time to explain things & answer any questions. He will always inform me of new or different things on my car, new models coming out, which always ensures this is the right BMW for me.
05 March 2025
Looked after very well on the day i picked my car up.
04 March 2025
I'm always looked after very well at my local BMW dealership. This time was no exception. They go the extra mile to help
04 March 2025
They gave me the date the car would come and didn't mess me around.
14 May 2025
Excellent experience from the time you first contact them to the time you drive out afterwards
14 May 2025
Very professional and efficient. Friendly and helpful staff.
14 May 2025
As above Rosa talked me through the entire process and informed me of progress all the way through ten out of ten
14 May 2025
cant fault the service
13 May 2025
Found it disappointing that I am now charged for what used to be a courtesy car. The car was also in a dirty state, internally and externally.
13 May 2025
Attentive, helpful, good comms.
13 May 2025
Serviced the car. Washed the car, thank you.
13 May 2025
Work carried out as advised
09 May 2025
The job was completed in a reasonable time and at a reasonable cost.
08 May 2025
Great coms
08 May 2025
Well, apart from the carwash. I don't know why I said 'Yes' to it. Apart from being free. A black car covered in white spots and runs everywhere. I had to clean the side windows so that I could see out. Our local lads do a much better job all round.
07 May 2025
Fast and efficient service, the team were polite, friendly and professional.
06 May 2025
Very thorough work.
05 May 2025
The service was very good they explained everything I needed doing to my car without pushing me to go forward with there services.
04 May 2025
Every experience I have with BMW In Bury St Edmunds is overwhelming positive. The service was completed quickly and was at a competitive price.
04 May 2025
Having experienced a problem -- a warning light appearing - I called at Stratstone's for help and advice. Ineed to tell you that I have purchased 3 X7 - in the past 6 years and each of them has had this same problem !
04 May 2025
10/10
03 May 2025
-
01 May 2025
All staff were friendly and helpful.
01 May 2025
Great customer service and they spent lots of time with me, helping me find a way to purchase my next car
30 April 2025
See above.
28 April 2025
Helpful but issue not resolved on 1st visit
27 April 2025
Staff were exceptional
25 April 2025
No issues. Contacted by staff to inform of further service required very soon. They offered to collect car as it will be needed for a day. Very helpful. Car cleaned , washed mats but did not hoover beneath Matt's.
25 April 2025
They understood the problem and were able to rectify it efficiently, keeping me informed if the details.
25 April 2025
X
24 April 2025
Updated throughout the process and air con cleaned as a good will gesture
23 April 2025
As above. Friendly approachable staff and greeted with a smile
20 April 2025
It was great - had one minor serice item - it would have cost £192 to fix. Appreciate you have a main dealer cost base, but I doubt that was more than 30 mins or so to address.
20 April 2025
Very nice to speak to
18 April 2025
Very welcoming, offered a lift to town whilst the car was being serviced - was required, but did give me a coffee to go! Also explained a little about the BMW App, which I have since downloaded. Excellent customer service.
17 April 2025
The service staff were really efficient especially Ben but the telephone staff were awful, couldn't find the car and communication was not great
17 April 2025
They did exactly what was required.
17 April 2025
They did everything I needed
17 April 2025
Good attention to solving problems
17 April 2025
Ben the customer advisor was very helpful ringing as well as emailing the additional works
15 April 2025
Very good service
15 April 2025
Done on time and even my seating choice was maintained.
15 April 2025
I use this dealer a lot, they are polite and prompt and reasonably priced.
14 April 2025
Always helpful
13 April 2025
I hope you will improve your services. I have always had good experiences previous to this. Was telling a friend of mine that I was thinking of going to another garage next time
12 April 2025
No problems
11 April 2025
Very professional
10 April 2025
It was excellent. From start to finish.
10 April 2025
The staff at Stratstone are very professional. On arrival I was greeted and the member of staff went out of his way to speak to the service manager to make sure my car was ready at a time that would work for me.I appreciated this so much.
10 April 2025
Great service
10 April 2025
Great service from booking in for brake service to leaving after service completed
10 April 2025
Good communication
09 April 2025
Outstanding customer service from you walk in to when you drive away with your car.
08 April 2025
Service done. No fuss
07 April 2025
Ours needs were met exactly as we hoped for
06 April 2025
BMW Stratstone did what they were asked without fuss and returned the vehicle in a timely manner
06 April 2025
Service team unhelpful booking system for servicing not flexible
06 April 2025
Poor customer service and after care
05 April 2025
Cumfy chairs and good fresh ground coffee
05 April 2025
This is difficult as I have no idea if all the ticked jobs were really done so faith in the staff is essential
05 April 2025
Sat Nav updated on 11 year old car FOC.
05 April 2025
An issue appeared on the first day with the car. David picked the car up that night left me a temporary car so I was able to travel to work etc. The dealership has kept me informed of the situation with the X2 and will left me know when fixed.
04 April 2025
As last question
03 April 2025
Provided with written check list and video of work
03 April 2025
car was service and cleaned, coming back to me in pristine condition
03 April 2025
No hassle and a very helpful and friendly team
03 April 2025
Completed repairs as asked.
03 April 2025
Skimped on the cleaning. Didn't clean the door shuts. First thing you see when you open the door.
02 April 2025
As always 10/10 service Sam the manager always has a chat and explains things to me, Ben is always super helpful and fab customer service, and Will helped me out of my last visit by getting me in super quick.
01 April 2025
Service was done ok
01 April 2025
I feel like I'm treated like a VIP every time I visit for service or repairs.
01 April 2025
The job was done satisfactorily.
01 April 2025
All good
30 March 2025
Simple booking, and timely actions.
30 March 2025
Polite, helpful staff
30 March 2025
Great communication, very welcome team, improvemwnts are visible
30 March 2025
Had to wait over 15 minutes to collect car as person who had the key was busy
28 March 2025
The issue with my BMW was diagnosed and fixed quickly without the need for unnecessary expense. Ben was extremely helpful and friendly
28 March 2025
All good. Pleasant, quick and efficient. Just what is needed.
28 March 2025
Your service department representative was very efficient, polite and effective.
28 March 2025
Very satisfied with the service personal, efficient, kind, helpful.
27 March 2025
Everything was carried out well and staff were helpful.
27 March 2025
I booked my appointment with Sam face t face not a fan of the on line system
27 March 2025
Everything was done as I hoped.
27 March 2025
Services done well, 1 star down forgotto stamp service book.
26 March 2025
Very helpful
26 March 2025
always nice and easy!
26 March 2025
Super
25 March 2025
Not as good an experience as previously - less attententive overall from greeting to a handover. Seems to be less staff or staff very busy rahter than attentive - not as 'luxury' a service as before
25 March 2025
Ben Carpenter took the issue in hand and provided a solution.
25 March 2025
Excellent customer service
24 March 2025
All as planned and very efficient. Kept advised throughout.
22 March 2025
Great customer service
21 March 2025
Still ongoing
20 March 2025
I very efficient and professional experience.
20 March 2025
Did exactly what was required in the timeframe discussed and washed the car too always a bonus
20 March 2025
The experience was ok, but the vehicle was not cleaned properly - ifyou are offering cleaning, do it properly or don't offer it.
20 March 2025
Very helpful, came out in the car with me to check out the noise I wanted investigated. Kept me updated on progress.
19 March 2025
Happy to help and the car looked fantastic
19 March 2025
Top service
18 March 2025
Always helpful, very efficient, and great at communicating.
18 March 2025
Very professional
18 March 2025
The staff were welcoming and very courteous
18 March 2025
I felt looked after at a highly professional level. The attitude towards me was open and friendly which helped me to understand the explanation about the service.
18 March 2025
The service centre were excellent
17 March 2025
Service went well
17 March 2025
100% pleased. X5 was left to check rear air suspension bags and compressor as car was sinking rear passenger side overnight and pumping up when turned on. Passenger side faulty - advised to replace both bags due to car age - compressor not faulty
17 March 2025
Car failed its MOT because it needed a new tyre which BMW couldn't provide. The person at Stratstone called another tyre company and arranged for me to take the car there the same afternoon so the car could then be retested the same day.
16 March 2025
No problems
16 March 2025
Only minor issue is that I didn't receive the health check video.
16 March 2025
Because I was.
16 March 2025
The staff in the service department are very helpful and polite and Zthe care was washed before we collected it. This is a quality service.
14 March 2025
Always helpful
14 March 2025
From start to finish of some major repairs on my car the Stratstone BMW team were amazing, especially Rosa, what a star. Rosa went above and beyond dealing with my situation, calm, professional and utterly amazing, thank you so much Rosa.
13 March 2025
Service was carried quickly followed by an informative video health check
13 March 2025
Staff were all professional
13 March 2025
I was advised that my car needed a part and would be ready the next day. I had a courtesy car I was also asked if that would be ok, car was ready for collection as arranged
12 March 2025
Car required MOT and some other work. I was kept up to date, a part was ordered for the following day (Friday) I was unable to be without a vehicle that day so I arranged to take it in on the following Monday when the work was completed
12 March 2025
Pleasure to deal with all staff in this business
12 March 2025
Booked in date I wanted and work completed earlier than expected
11 March 2025
I was very satisfied with my service experience at Stratstone Bury St Edmunds. The process was well-communicated, the check-in was smooth, and I received a detailed report of the checks. Overall, it was a professional and efficient experience.
11 March 2025
Good service
11 March 2025
Very polite employees and timely execution of my car service.
11 March 2025
Excellent staff
10 March 2025
Nice friendly people, the garage was very tidy and comfortable to wait in.
10 March 2025
Everything always explained and my car comes back clean
10 March 2025
Service all complete and Rosa was very helpful. Service wash of my car was very poor.
09 March 2025
I was kept informed regarding the progress of my vehicles repair.
09 March 2025
Superb friendly service
09 March 2025
Could not be more helpful especially ben in service department
08 March 2025
Everything went well
07 March 2025
I initially contacted Theo whom I bought my M2 from. He was acceptional as usual sorting the appointment out for me, great guy!
04 March 2025
The loan car was extremely disappointing as the condition was poor both inside and out, and no screen fluid at all.
04 March 2025
See above
04 March 2025
Easy booking. Polite reception. Good communication. Clear invoicing and useful health check. All as easy as it could possibly be.
04 March 2025
The process was efficient from booking through to the delivery of the vehicle
04 March 2025
Smooth service all done in 2 hours
04 March 2025
Very satisfied. Chris was great.
04 March 2025
Even though my car had just past the guarantee period you didn't charge me.
03 March 2025
Car in for a service & MOT, staff were professional & knowledgeable. It was explained what the service included & answered any questions we had I would have given a 5star, however, the cleaning of my vehicle was not up to the usual standard
02 March 2025
Always helpful and happy to check out any issues that I have with my car and update me with any findings, no matter what.
28 February 2025
I was able to pick my appointment date and time and was looked after
27 February 2025
Excellent service throughout the process
25 February 2025
All staff and my interactions with we're excellent
25 February 2025
My overall experience of using this dealership has been very positive throughout.
23 February 2025
On arrival, staff members were easy to deal with and you were made comfortable.
23 February 2025
Disappointed not to receive the video of the health report
22 February 2025
Very thorough and very helpful
20 February 2025
Simple and efficient experience all round
20 February 2025
Work was completed as agreed and within approximate timeframe.
04 May 2025
Excellent customer service. Friendly staff and always a lovely experience.