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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
399 ratings and 198 comments received in the last 90 days.
04 February 2025
Communication was very helpful & efficient
04 February 2025
Pleasant environment to be in and as far as I can, buying a car I trust the salesman that arranged the purchase.
24 January 2025
The receptionist forgot to tell the saleswoman that I was there to collect my new car so I had to wait an unnecessary 45 mins.
19 January 2025
A pleasant experience throughout the process, with the sales representative proving helpful and understanding.
03 January 2025
The handover was not a lengthy one but all documents were fully explained, all car features and controls were gone through so I could understand them and the offer of calling back was really useful.
30 December 2024
Knowledgeable and friendly staff.
19 December 2024
Darren was excellent
17 December 2024
I was very satisfied.
16 December 2024
Very smooth sale
11 December 2024
Just an enjoyable and informative process
08 December 2024
Very professional
05 December 2024
Theo was fantastic great guy to deal with and made the process real smooth
20 February 2025
Work was completed as agreed and within approximate timeframe.
20 February 2025
Simple and efficient experience all round
19 February 2025
The service was great
19 February 2025
Efficiently dealt with, courteous staff, good communication
18 February 2025
Everybody was incredibly professional and friendly. Couldn't do enough to make my experience what is expected with BMW.
18 February 2025
Made to feel very welcome, the whole visit
18 February 2025
As always work carried out well
15 February 2025
Recall work, brake fluid and sticky wing mirror lubricated, all good with me
15 February 2025
Great communication and explaining what was going to happen with my car from start to finish. Rosa on service department and Matt our mechanic were brilliant.
14 February 2025
always confident the job will be performed at high standards and with genuine parts,
13 February 2025
Very easy process to get booked in and well looked after.
13 February 2025
Everything was ready when I arrived, lady in reception was very polite and friendly, service advisor was the same. Very good.
13 February 2025
Very good
13 February 2025
Very pleased service explained to me of outcome and things to be aware of
12 February 2025
The best garage I've ever dealt with. Particular mention to Ben at reception and James in servicing who are a credit to the BMW brand. Make sure you keep them
12 February 2025
Job done quickly couldn't of asked for better
12 February 2025
problem acknowledged, but unhappy with BMW criteria on oil consumption
12 February 2025
Staff were very helpful and friendly. Work was carried out efficiently and my car was returned clean. A job well done.
11 February 2025
As above
11 February 2025
Good customer service
11 February 2025
I value people in the delivery of service, more than systems. I don't particularly value Apps and automated messaging, but I really appreciate knowledgeable staff, prompt and clear communications and warmth in personal interaction.
10 February 2025
Welcoming dealership
10 February 2025
Very helpful and informative staff.
09 February 2025
Friendly and helpful
09 February 2025
Staff were quick to respond
08 February 2025
The member who handled the complaint this time was very nice. She tried her best to help me. Unfortunately car remained with BMW for 3 days and was returned dirty with mud and tissue paper inside (although I requested to please wash the car on return
08 February 2025
Very clear with information regarding the problem with the car.
07 February 2025
Poor communication and incomplete job.
07 February 2025
I was kept well informed throughout the process and the dealership will always work with me to come up with the best solution to any issues which arise throughout the service process.
06 February 2025
job was completed in timescale that was predicted. courtesy car provided.
06 February 2025
Unlock front passenger door with no damage Brilliant job very impressive
06 February 2025
Everyone was very friendly and helpful.
06 February 2025
Ben extremely efficient and knows his customers
06 February 2025
Satisfied with BMW Bury St Edmunds again as in other previous visits this time the car wasn't washed and when it has been washed in the past less than happy
06 February 2025
Well looked after
05 February 2025
Stratsone has been very supportive in trying to solve the issue with my car
05 February 2025
They offered to wash the car but it was a very basic wash, inside the wheels and mirrors were still dirty.
05 February 2025
No problem at all
04 February 2025
First-class customer service. Altough not all the work I took the car in for was completed as hoped (software update and navigation update) due to my own time constraints, they did carry out recall work (driver's airbag) and washed the car.
04 February 2025
Again, great communication and efficiency of staff
04 February 2025
Car in for recall work. All carried out efficiently with the added bonus of a safety report on the car.
04 February 2025
Excellent service + print outs , amazing manners. Was surprised with a clean car.
04 February 2025
I wouldn't asked for any better treatment.
03 February 2025
Because I was
03 February 2025
On point, no issues at all, customer service was great and servicing carried out on my car was exactly what I required. Car was also well looked after
03 February 2025
Exceptional service here at bury St Edmund's, the whole team are helpful and polite. The service and after sales team especially, really go above and beyond!
03 February 2025
Rona dealt with me very professionally
02 February 2025
Excellent customer service
02 February 2025
Excellent service as always
02 February 2025
Everything was as expected, prompt and friendly service. Lee was exceptionally helpful.
01 February 2025
They did a really nice job ceramic coating my vehicle.
01 February 2025
Personable, prompt, and seamless.
31 January 2025
All was good.
31 January 2025
Superb service
30 January 2025
Very knowledgeable
29 January 2025
Very good
29 January 2025
Prompt caring service
29 January 2025
You are far too expensive. Borderline extorsion
28 January 2025
The 2 people who looked after me and organised my loan car and collection of my car was really helpful and polite
28 January 2025
I was offered hospitality, advised of the possible cost and duration of the work, and kept informed about the progress of the work. I was given a named adviser. The car wash was appreciated.
28 January 2025
Tammie was great and helpful. Quality service and easy process
28 January 2025
Everything was done to my complete satisfaction.
26 January 2025
Front end staff are your big asset. Very polite, helpful and informative. Shout out to Ben who always goes the extra mile, plesent to talk to and deal with. Makes for a trouble free appointment.
26 January 2025
Good
25 January 2025
Easy to deal with, great team at Bury
24 January 2025
Nothing was an issue and I felt like I was treated as a valued customer at all points
23 January 2025
The salesman who was looking after us, Ben Carpenter, was extremely helpful when we had a problem recently and resolved completely the issue we had.
23 January 2025
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23 January 2025
A better experience
22 January 2025
Although an apology was given at the end I felt that there was a collective lack of responsibility to care for the customer.
21 January 2025
Always a great service
21 January 2025
fine but didn't vacuum back seat area. for £800 we're striving for perfection here....!
21 January 2025
Had to take the car in the day before my scheduled oil service dye to another problem, quick solution to the problem and reassurance that it was nothing serious.
21 January 2025
Given that the issue could've been discovered by just looking at the oil filter instead of breaking down the top end of the engine, needlessly causing several hours of labor, I would say I am dissatisfied with the knowledge of the technicians.
20 January 2025
Really nice to receive a video of your vehicle health check ??
20 January 2025
Amazing communications
19 January 2025
The car service was easy to book, reasonably priced and the staff were all very helpful and friendly. The service advisor I saw, Ben, was really helpful and polite he made me feel comfortable and we had friendly conversation.
19 January 2025
Samual does fight for us which is a blessing. We purchased a BMW X7 and had various leaks from the roof. Some of the leaks had been recently been repaired.. And to add insult to injury we were charged £200 for a warranty (half of the labour).
19 January 2025
All went smoothly
19 January 2025
Easy Check-in. All done efficiently. Service Advisor understood our needs. Answered questions correctly.
19 January 2025
The tram spent trying to deal with an intermittent problem
19 January 2025
Great customer service.
18 January 2025
Attentive , informative and efficient
17 January 2025
Great customer service
16 January 2025
Went out of your way to help me
16 January 2025
Brought car in for a recall check . Car was valeted which I didn't expect. Very very pleased
16 January 2025
Friendly staff. Not sufficient parking spaces for customers! Could be clearer within the premises for where to go to speak to the service team. Car was returned cleaned inside & out. Thanks you!
16 January 2025
Friendly and well organised. Dropping me into town while car was serviced was much appreciated.
16 January 2025
The staff were helpful, the video was clear and the verbal summary on pick-up was very helpful.
16 January 2025
No issues, great service
15 January 2025
Tammie was amazing
15 January 2025
Booked online with discounted prices and was accepted on the day I visited
15 January 2025
Tammy provide outstanding customer support
15 January 2025
Dealt with professionally all the way through
15 January 2025
Was only in there 5 mins
15 January 2025
They were very good explaining the reason for the recall check and even more apologetic when they didnt have the part to complete the job .
15 January 2025
Always helpful, informative and friendly. I've always been treated very well by all members of staff and management.
14 January 2025
Dropped off and ready on time
14 January 2025
Great service
14 January 2025
First class service and communication
13 January 2025
Good service as usual
13 January 2025
Rosa (the lady i dealt with) was informative and extremely polite.
13 January 2025
Despite a problem as to what work I had actually authorised, as opposed to what had been carried out, this was swiftly sorted out to my satisfaction.
13 January 2025
Ben in particular was very professional and enhanced the emotional experience. All very seamless.
13 January 2025
Excellent service as always
12 January 2025
Really helpful team
12 January 2025
Good communication and feedback.
12 January 2025
Extremely helpful guidance and input from Damien, and Tammie provided excellent service, as ever.
11 January 2025
ben carpenter; knowlegeable, polite & gets the job done.
11 January 2025
My only disappointment was that the car was washed and cleaned inside, but for some odd reason the front passenger footwell was NOT hoovered out. I did not notice this until the following day as my daughter was with me on the day of service.
11 January 2025
good advice which saved me time and money
10 January 2025
Staff went above expectations
10 January 2025
Fast and very helpful team
09 January 2025
Nothing was too much trouble
09 January 2025
All good
08 January 2025
Nothing to complain about
08 January 2025
Service experience was fine.
05 January 2025
Efficient and easy
03 January 2025
Courtesy call or checking in service online, time given on completion with phone call. Very helpful and easy to deal with.
02 January 2025
Five stars for the actual service and customer support at the actual garage. No stars for your telephone booking system which is a disgrace and manned by complete novices. It also lacks sufficient choices (I called to amend my booking but there is no
02 January 2025
Speed of repair, vfm & excellent communication
02 January 2025
Rosa was excellent in dealing with the service
02 January 2025
Greeting on arrival and back to collect car from guy on main desk was a bit casual- when I walked to desk and smiled he said yes? Drop off or collect? and I had only been gone 2 hours so I thought he would have remembered me.
01 January 2025
Service was quick but no valet and clean
01 January 2025
Cheaper than original quote, no fuss, straight in and work completed
30 December 2024
Good, nice friendly people.
30 December 2024
Good comms and freindly staff
30 December 2024
Brake Fluid leak on M25 leaving me with No brakes.
29 December 2024
Great experience from start to finish.
26 December 2024
Dropped off and collected my car at time agreed thanks.
25 December 2024
The service was great, they even clean my car inside and out that is a awesome thing to do THANKS ??
25 December 2024
Ben and Cris were very helpful
23 December 2024
Telephone answering a bit of a problem
23 December 2024
Polite and very helpful
22 December 2024
Service booked in August for December 24 based on your BMW advice. On arrival was told that service was not needed. Drove 25 miles home and there warnings that a service was overdue and micro filters needed replacement in one week; exhaust flag not
22 December 2024
BMW Bury St Edmunds dealership are now refusing to take the car back and not willing to refund my £9000. I'm so disappointed as I really thought I was in safe hands.
21 December 2024
Communication was very good, polite and informative.Timings were as discussed.Cost was acceptable. The courtesy car wash was very disappointing.Parts of the rear of the car, wheels & front wing were not cleaned. The vacuum cleaning was poor.
20 December 2024
Tammie was knowledgeable, well prepared and professional. She was able to get the repair done at a very busy time of the year, thank you.
20 December 2024
Booked Service under Service Plan and also booking Wheel refurbishment but this was not carried out.
20 December 2024
Ben ensured that when there was a problem with the car's MOT, it was resolved quickly. He worked with me to ensure a resolution to the issue.
20 December 2024
Exceptional service from Ben dealing with issue arising from service and sorting out arrangements
19 December 2024
Really satisfied, great team, very attentive and so helpful.
19 December 2024
All the staff that I spoke to were able to answer pleasantly.
18 December 2024
All staff were extremely helpful & professional, from the initial booking to collection it was faultless.
18 December 2024
Average - Nothing special - Didn't even bother to clean the car.
18 December 2024
You did was was asked , cannot ask more than that
18 December 2024
It's always been excellent service.
16 December 2024
tammie is excellent
16 December 2024
From start to finish outstanding customer service that's why I will always use you guys when need.
14 December 2024
As soon as my salesman was aware of my just out of Warrenty problem, he got to work behind the scenes. As ever, Bury BMW are great to deal with, professional and it really feels like they try their very best to make the customer experience excellent.
14 December 2024
Very satisfied.This is my third car purchased from this showroom.
13 December 2024
Always professional
13 December 2024
Plug in diagnostic £150 !!! 20 minutes ? Ridiculous
13 December 2024
Excellent service, a warm welcome when I arrived, the procedure was explained to me, plus the cost, I was driven to Bury St Edmunds and collected from there when my car was ready.
13 December 2024
As above
13 December 2024
Thorough investigation revealed no problem with the car.
13 December 2024
..
13 December 2024
Not 5 star due to the courtesy car situation and the fact that I am Mr Delisa not Delina despite me saying this several times during my visit.
13 December 2024
I had had bad experiences previously at Cambourne BMW, which had prevented me from taking my BMWs to a main BMW dealer since and made me seek out independant specialists ever since. Overall I had a positive experience at Stratstone Bury St Edmunds.
13 December 2024
Took roughly time I was qted.
13 December 2024
Efficient and friendly service
13 December 2024
Nu good job
13 December 2024
Had a recall from BMW. Stratstone Bury St Edmunds provided me with an amazing service and experience, free car wash and health report. Thank you Chris and all at the center.
13 December 2024
Compared to my experience last year (2023, 5-star) the service experience was much worse. I did not receive the usual video inspection from a mechanic and there was no printed vehicle health check included this year (I did receive last year).
12 December 2024
The winter health check was not fully completed. Tyre tread depth was not recorded, which is especially important at this time of year.
12 December 2024
Easy and efficient, with a great team.
11 December 2024
A very professional service although I didn't receive the promised video of my card heslth check
11 December 2024
I had to stay whilst my service was happening and was made very comfortable waiting
11 December 2024
All round good service. Staff all very professional from the moment I visited. Went out the way to make my experience easy for me. Very satisfied.
10 December 2024
The last engine oil service took way too long. I was asked what time I'd like to collect the car; having dropped it at the garage at 10am and requested 3:30pm. I was told 3pm would be possible and agreed this was even better. However, I received no c
10 December 2024
Professional and friendly service.
09 December 2024
People at Stratstone Bury St Edmunds were very helpful and knowledgeable. Though a very minor issue in that car had some splashes of mud up one side after the wash. But may not have realised as it was a dark and the weather was unpleasant.
09 December 2024
very pleasant staff and good service. Lift to collect vehicle appreciated. Would have been a lot simpler if garage had been able to replace tyres as needed and only did one part of necessary service (another service is now showing as due)
08 December 2024
Should I have had a visual report via a video?
08 December 2024
Not at all satisfied, The service was incomplete and it was rushed,my car was not even washed or cleaned
07 December 2024
It feels more safe.
07 December 2024
Brilliant service and kept me informed . Once again issue with the loan car but instead of me sitting around for a long time to get it resolved the guy sorted it immediately. Can't fault the service at all , thank you
06 December 2024
Completed earlier than expected ??
06 December 2024
Friendly and efficient service
06 December 2024
As part of the discounted offer for older cars, quality service and good pricing.
03 December 2024
Very good, Jasmine and Ben (I think is their names) are always very happy and friendly. Always kept up to date with what's happening with me car.
02 December 2024
Very high standard and competent.
02 December 2024
Fault message came up re driver restraint and driver seat settings needing reconfiguration. Managed to get the car in promptly. However, within 5 days error message showing again so having to go back in! So not as satisfied as would usually have been
01 December 2024
As usual the staff at the garage where great and help full
01 December 2024
Was rather slow and the car wasn't washed particularly well, but other than than it was ok
12 February 2025
The purchase was made very easy by the